Phone Banking

24/7 Voice Telephone Banking: 1-855-863-5167

Automated system gives you access to:

• Account information
• Transfer funds from accounts
• Bank information

After hours: Expedited Card Care Center: 1-833-357-0004

Available Services

• Transaction Inquiries - answer why a transaction is being declined; assist with EnFact®overrides
• Travel Exemptions –setting a travel exemption
  
• General Inquiries –FAQs that client defines answers for (ex. branch hours/location)
• PIN Counter Resets –reset PIN counts
• CardValet®Support –help with authorization controls on CardValet; answer CardValetFAQ
• Damaged Card Replacements –reissue same PAN/new card (rush requests supported)
• PIN Reissue via Mailer –initiate PIN mailers if using PIN mailer options
• Limit Increases
• Continued support for lost/stolen, EnFact, and activations

Additional Contact: support@southwestcapital.com